Refund policy

Carter Ridge's Return Policy

We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.

To be eligible for a return, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@carter-ridge.com.

If your return is accepted, we require you to pay the return shipping
fee. Once the item has been sent, please send us the tracking number
provided by your carrier so we can begin the refund process. Items
sent back to us without first requesting a return will not be
accepted. Customers are responsible for return shipping.

You can always contact us for any return questions at hello@carter-ridge.com.

________________________________

Damages and Issues

Please inspect your order upon reception and contact us immediately if
the item is defective, damaged, or if you receive the wrong item, so
that we can evaluate the issue and make it right.

________________________________

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (e.g., food, flowers, or plants)
Custom products (e.g., special orders or personalized items)
Personal care goods (e.g., beauty products)

We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or
concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

________________________________

Exchanges

The fastest way to ensure you get what you want is to return the item
you have. Once the return is accepted, make a separate purchase for
the new item.

________________________________

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into
the European Union, you have the right to cancel or return your order
within 14 days, for any reason and without a justification. As above,
your item must be in the same condition that you received it, unworn
or unused, with tags, and in its original packaging. You’ll also need
the receipt or proof of purchase.

________________________________

Refunds

We will notify you once we’ve received and inspected your return and
let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your
return, please contact us at hello@carter-ridge.com.